Basic Policy

1.1. Meltrac Machinery, (hereinafter collectively ‘Meltrac Machinery,’ ‘we,’ ‘our’) recognises the importance for you, our Customers, to know how we treat the information about you which we receive during your visits to our site. This Privacy Policy is designed to assist you in understanding how we collect, disclose, and safeguard the aggregate information we receive when you visit and browse our website or become a Meltrac Machinery customer.

1.2. We take our obligations to protect personal information seriously. Meltrac Machinery will continuously update and revise rules and management systems for handling and protection of personal information and ensure compliance by its employees with such rules and systems.

1.3. The policy is based on the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). We encourage you to take the time to read this privacy policy.

1.4. Our privacy policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, and other sites linked from our products and services. Our privacy policy does not cover the information practices of other companies and organisations who advertise our product or services, and who may use cookies, pixel tags and other technologies to serve and offer relevant ads.

1.5. In summary our privacy policy explains:

1.5.1. What information Meltrac Machinery collects and holds.

1.5.2. How Meltrac Machinery uses that information.

1.5.3. How Meltrac Machinery manages and secures personal information collected.

1.5.4. How Meltrac Machinery uses direct marketing to communicate with customers and how to opt out.

1.5.5. Disclosure of information Meltrac Machinery collects.

1.5.6. How customers can request to access and update information.

1.5.7. How personal information is destroyed or de-identified when it is no longer required.

1.5.8. How to request for further information or make a privacy complaint.

Collection of personal information and other information

2.1. Meltrac Machinery may use personal information collected from customers that submit an online enquiry form from our site to make enquiries about Meltrac Machinery products or services. Information collected includes: first name, last name, company, phone, email, state and postcode and is then forwarded to the correct Meltrac Machinery employee and/or authorised Meltrac Machinery dealers to be able to contact you to assist with your enquiry and provide the best service to you.

2.2. When customers subscribe to Meltrac Machinery mailing list or submit an online form, the email address is used to thank customers for subscribing to our email newsletters or for submitting an online enquiry form and we will store your communication and our reply for any future correspondence on our database on servers which are housed in a secure environment. Access is restricted to authorised employees that need the information to perform a specific job. Beyond Meltrac Machinery’s initial reply and forwarding a customer’s personal information to the correct Meltrac Machinery employee or authorised Meltrac Machinery dealers, Meltrac Machinery will never use your email address to send you any unsolicited messages or information, or sell it to anyone else for such use.

2.3. Meltrac Machinery will use personal information collected from customers that have signed the delivery and warranty registration forms handed in by authorised Meltrac Machinery dealers to invite customers that have purchased a product or service to participate in surveys to assist in planning and delivering better products and services. The provision of this information will be voluntary and our intended use will be clearly identified at the time of collection.  Customer answers provided in surveys will be recorded on our database on servers which are housed in a secure environment. Access is restricted to authorised employees that need the information to perform a specific job. All personal information is password protected.

2.4. Meltrac Machinery may use customer personal information for marketing and promotional purposes and may send information about company news, tips and offers on services and products that may be of interest, only if the customer has provided consent to Meltrac Machinery sending them marketing communication material. Our communications will be sent via the preferred method of communication nominated by the customer. We will retain your information for as long as your account is active or as needed to provide you services.  If you do not wish to receive information about our products and services you may notify Meltrac Machinery at info@meltrac.com.au.

2.5. Our servers automatically collect site use information each time you visit our site. This site information includes, but is not limited to the following: operating system in use, browser type, which website referred you to us, and other similar information. This information may be aggregated to measure the number of visits, average time spent on our site, pages viewed, time and date of visits, and other similar information. We may use and disclose site use information, for example, to measure the use of our website, improve the content, explain the usefulness of our website and services we provide, and to extend their functionality. We do not link this automatically-collected data to personal information.

Use of personal information and other information collected

3.1. Meltrac Machinery may share personal information, including first name, last name, company, phone, email, state and postcode with authorised Meltrac Machinery dealers to be able to assist with customer enquiries that come through via Meltrac Machinery’s website. For any enquiries, complaints please notify info@meltrac.com.au.

3.2. Meltrac Machinery may post customer testimonial stories on Meltrac Machinery’s site which may contain personal information such as names, company, position title and photos of the customer. Meltrac Machinery may also share these testimonial stories with authorised Meltrac Machinery dealers. Meltrac Machinery public relations agency will also share the customer testimonial story and photos with industry publications to place in their magazines and websites. Meltrac Machinery public relations agency does obtain the customer’s consent prior to sharing the testimonial story with personal information mentioned as above via verbal and written communication before sharing this with Meltrac Machinery and industry publications. If you wish to update or delete your testimonial from our website, you can contact us at info@meltrac.com.au.

Direct Marketing

4.1. Meltrac Machinery direct marketing consists of a range of communications such as emails, phone and postal mail.

4.2. Meltrac Machinery will only communicate with a customer through sending company news, tips and offers on services and products that may be of interest if the customer has elected to receive such information. Our communications will be sent via the preferred method of communication nominated by the customer. We will retain your information for as long as your account is active or as needed to provide you services.

4.3. If you no longer wish to receive such communications, you may advise Meltrac Machinery that you wish to opt out by emailing Meltrac Machinery at info@meltrac.com.au.

Storage and security of personal information

5.1. Meltrac Machinery takes all reasonable care to prevent any unauthorised access to a customer’s personal data and to keep it secure.

5.2. Meltrac Machinery stores personal information on servers which are housed in a secure environment. Access is restricted to authorised employees that need the information to perform a specific job. All personal information is password protected. We have computer and network security on our remote peripherals.

5.3. Meltrac Machinery require authorised Meltrac Machinery dealers to comply with our privacy policy when dealing with customer information and Meltrac Machinery only provide as much information as necessary for authorised Meltrac Machinery dealers to provide the best service to you.

5.4. Meltrac Machinery will take reasonable steps to delete or permanently re-identify personal information we hold on you if you cease to be our customer and we no longer need the information to finalise any outstanding matters.

5.5. Meltrac Machinery will never use your email address or other information to provide you with any unsolicited messages or information (unless that is part of the service you are requesting).

5.6. Meltrac Machinery cannot guarantee the security of your data while it is being transmitted over the Internet and through servers that are out of our control. We strive to protect your personal information but Meltrac Machinery cannot ensure or warrant the security of any information you transmit to our website or Services. Any data transmissions you make over the Internet are done so at your own risk. Once we receive the data transmission, we make our best efforts to ensure its security and privacy on our systems.

5.7. Cookies may be used to ensure safety and provide appropriate information to you. Cookie is a piece of information transmitted from Meltrac Machinery’s web server to the web browser and may be stored on your computer hard disk or other memory device. Cookie itself does not contain any information to help Meltrac Machinery identify an individual person. You can decide whether to accept or block Cookie by setting your web browser. However, if you choose not to accept Cookie, you may not be able to use the services provided on the website managed by Meltrac Machinery. We do not exchange cookies with any third party websites or external data suppliers.

5.8. Our servers automatically collect site use information each time you visit our site for reasons stated in point 2.5 above. We do not link this automatically-collected data to personal information.

Remarketing and online advertising

Meltrac Machinery use Google Analytics remarketing codes to log when users view specific pages or take specific actions on our website. This allows us to deliver targeted online advertising on sites that are part of the Google Display Network. To do this, Google stores a number in a user’s browser using a “cookie” to remember their visits. This number uniquely identifies a web browser on a specific computer, not a person. These cookies are not essential for the function of our website, but they may enhance a user’s experience by providing content that is relevant to a user and their interests. If you no longer wish to receive this type of advertising from us, you can control how cookies are used on your computer at any time by changing your browser settings. Users can also choose to permanently opt out of the advertising cookies by referring to the ads settings and clicking the “opt out” link.

Disclosure of personal information

7.1. In the normal course of business we will not disclose a customer’s personal information to any other party (other than with authorised Meltrac Machinery dealers). However, circumstances may arise where we will disclose your personal information without your consent. The circumstances include but are not limited to situations where disclosure is:

7.1.1. Required or authorised by or under an Australian law or court/tribunal order, or we reasonably believe that the use or disclosure of the information is reasonably necessary for one or more enforcement related activities conducted by, or on behalf of, an enforcement body;

7.1.2. Reasonably necessary for the establishment, exercise or defence of a legal or equitable claim

7.1.3. Enforce crucial terms of our agreements with you;

7.1.4. Sell our business or part of it; and

7.1.5. Necessary (in our reasonable belief) to lessen or prevent a serious threat to the life, health or safety of any individual, or to public health or safety, and it is unreasonable or impracticable to obtain the individuals consent to the disclosure.

Accessing and correcting your personal information

8.1. Under the Australian Privacy Principles 12 and 13, customers have the right to ask Meltrac Machinery to provide you with personal information Meltrac Machinery holds on you and to ask Meltrac Machinery to correct that personal information.

8.2. If such requests are made, Meltrac Machinery will require you to provide identification to ensure you are who you say you are. We undertake to provide the information in a reasonable time and to correct any errors where the information is not accurate, up-to-date or complete.

8.3. We wish our services to meet your expectations on all occasions.  To do so we need the information we hold about you to be accurate and up to date. Please help us by informing us promptly of any changes to your personal details.

8.4. To request access to, or to correct, your personal information, please contact our (privacy officer) at info@meltrac.com.au.

8.5. If we decide not to correct or provide you with access to your personal information, we will give you our reasons for our decision. How to make a request for further information or make a privacy complaint.

9.1. If customers require further information or have a complaint about Meltrac Machinery’s privacy policy or the way Meltrac Machinery put it into practice, please contact our Privacy Officer at info@meltrac.com.au.

9.2. We will use our best endeavours to respond and resolve any complaint to your reasonable satisfaction. If Meltrac Machinery cannot resolve the complaint to the customer’s satisfaction within a reasonable time, you or Meltrac Machinery may refer the complaint to the Privacy Commissioner.

Changes to our privacy policy

10.1. Meltrac Machinery’s Privacy Policy may change from time to time. Meltrac Machinery will post any privacy policy changes on this page and, if the changes are significant, Meltrac Machinery will provide a more prominent notice (including, for certain services, email notification of privacy policy changes).

10.2. Last updated 05 April 2024.

Reference for contact information:

Meltrac Machinery
E-mail: info@meltrac.com.au
Address: 6703 Princes Highway, Terang VIC 3264